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  • Q1. I don't know how to order.
    A1. Click the "Purchase →" button next to the desired product and add the product to your shopping cart. After checking the items in your shopping cart, press the ``Proceed to Checkout'' button and enter the required information in each step, such as your name and delivery address, to place your order. Masu. *All prices for Chazensodo products include tax and shipping.
  • Q2. Can I purchase without registering as a member?
    A2. Yes, you can purchase it without any problem. If you register as a member in advance when applying for a course or purchasing a product, your name and address will be automatically entered next time using your registered email address and password, so please take advantage of this.
  • Q3. Can I reserve a product that is currently "sold out"?
    A3. With the exception of some products, products that are out of stock can be restocked. However, we do not accept "reservation" orders because you have to wait for additional production, or because the product is imported from overseas, we cannot tell you the exact arrival time, or we cannot guarantee a reliable delivery date. . We can also notify you by email as soon as we know the approximate arrival time, so if you would like to do so, please click the "Contact Us" button and let us know by email. Once the arrival is confirmed, we will inform you about the release of the product page.
  • Q4. This is my first time ordering online, but I'm not sure if it went well.
    A4. An order confirmation email will be automatically sent when your order is completed. If you do not receive an automatic order confirmation email, it is possible that 1. Your order has not been completed. 2. The email address you entered (registered) is incorrect. 3. There may be a network problem. Please contact us via the contact page or email
  • Q5. I am using a free email address...
    A5. We have received many inquiries from customers using free mail saying that they are not receiving emails. In the case of free mail, there are possible causes below, so please read them carefully. When we receive your order, an automatic reply email will be sent to the email address you entered on the spot. If you are using a free email service such as Hotmail (including MSN) or Yahoo! Mail that has a spam blocking function, there is a possibility that emails sent from Chazensodo may be detected as spam email. ●Case where emails are not received Hotmail (MSN) has strict anti-spam measures, so the system may delete messages before you receive them. This is a problem caused by Hotmail's system, so it cannot be resolved at this time. ● Cases that are sorted to the spam mailbox Depending on your spam filter settings, emails from Chazensodo may be sorted into your spam box. If you have spam email set to "delete immediately", or even if you don't do so, it will be automatically deleted after a certain period of time, so your messages may be deleted without you even noticing that they were received. It may be stored away. You can check the spam filter settings for Hotmail by going to [Options] → [Advanced Options] → [Spam E-mail Handling and Reporting], and for Yahoo! Mail to [Mail Options] → [Spam Filtering]. For details, please refer to the help of the free email you are using. If a customer is unable to receive an email from Chazensodo due to these issues, an error message indicating that the email was not delivered will not be sent to Chazensodo, the sender. We have no way to confirm anything other than a report from the customer, so if you do not receive an email within one business day after placing your order, please contact us or email us at please.
  • Q6. What payment methods are available?
    A6. We accept credit cards and bank transfers (scheduled to be introduced soon). If you would like to use another payment method, please contact us or email us at
  • Q7. How many days does it take for my order to arrive?
    A7. We will ship within 3 business days after payment is confirmed, so it will generally arrive within 1-7 days from the date of order. If there is a delay due to stock issues, we will notify you by email in advance.
  • Q8. How much will the shipping cost be?
    A8. Shipping is free for all Chazensodo products regardless of the purchase amount.
  • Q9. Can I specify an address other than the orderer's address as the delivery address?
    A9. You can also specify a delivery address other than the orderer's address. Please use it as a gift.
  • Q10. What will happen to my package if I am absent due to work on the desired delivery date?
    A10. If you are not home, a notice of absence will be placed in your mailbox, so please contact the shipping company directly to request redelivery.
  • Q11. Can I cancel or change/add items to my order?
    A11. Basically, if you contact us before shipping is ready, we can accommodate your request. Please note that cancellations cannot be made after shipping.
  • Q12. Can I return or exchange the product I received?
    A12. Returns and exchanges are only possible if the product is incorrect, abnormal, or damaged. Please contact us as soon as possible after delivery.
  • Q13. I sent an inquiry via email, but I haven't received a reply. Why?
    A13. We try to respond as quickly as possible, but there may be a delay in responding during holidays or when we are overwhelmed with orders. We apologize for any inconvenience, but please wait for a while. If you do not receive a reply for a long time, please contact us again or email us at as the inquiry email may not have been sent properly.
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